We are always keen to help customers, and look forward to working with you. However, we understand that in some circumstances you may not feel comfortable speaking about your financial situation directly with our agencies or us.
If you would also like independent assistance, the following organisations are providers of free, impartial advice:
51-53 Hagley Road
Birmingham B16 8TP
Telephone: 0808 808 4000
Kempton House, Kempton Way
Lincolnshire NG31 7LE
Telephone: 0800 980 4122
StepChange Debt Charity
Telephone: 0800 138 1111
Alternatively, you can contact your local Citizens Advice Bureau by visiting www.adviceguide.org.uk.
In addition, you can visit the links to two helpful Financial Conduct Authority (FCA) leaflets – both include a list of not-for-profit organisations offering free, confidential, impartial debt advice:
• Information sheet on arrears http://www.fca.org.uk/static/documents/information-sheets/information-sheet-arrears.pdf
• Information sheet on default http://www.fca.org.uk/static/documents/information-sheets/information-sheet-default.pdf
Other resources for customers include: